| Job Details: |
- GENERAL SUMMARY
Works under the supervision of the
Chief Clinical Dietitian and in coordination with the Nutrition Services
Manager. The Call Center Clerk/Ambassador’s primary job function is to
obtain meal orders from patients and visitors in an efficient and timely
manner; enters the order to the system established for menu processing,
conducts report processing as directed. Serves meals to patients in a
professional, efficient manner; instructs patients on meal ordering
system; assists patients in placing meal orders; assesses the patient’s
capabilities to utilize the meal order system. May perform other duties
as assigned.
QUALIFICATIONS
A. Education
GED/High School Diploma and or equivalent experience required
Computer literacy preferred.
B. Licensure
None
C. Experience
2 – 3 years of food service industry experience preferred.
D. Interpersonal Skills
Excellent
ability to communicate with patients and coworkers. Positive attitude
and behavior. Excellent telephone manners. Shows courtesy, compassion,
and respect. Contributes to teamwork and harmonious working
relationships.
E. Essential Technical/Motor Skills
Reads,
writes, and communicates in English. Will obtain basic knowledge of
nutrition and nutritional requirement of all stages of life, knowledge
of menu modification in accordance with the diet prescription for all
life stages, knowledge of diets, tray service and sanitation during the
departmental orientation process. Basic mathematical skills. Basic
computer skills. Read and follow instructions.
F. Essential Physical Requirements
Requires
full range of motion including but not limited to walking, sitting,
crouching, stooping, kneeling, squatting, crawling, twisting,
stretching, pushing, pulling, manual and finger dexterity and eye/hand
coordination. Requires standing, walking, sitting for extensive periods
of time as well as exposure to high levels of noise, heat, patient care
areas, and stressful conditions. Requires corrected hearing and vision
to normal range.
G. Essential Mental Requirements
Must be
able to cope with timelines and stressful situations. Must be able to
work without constant supervision or assistance of other personnel, but
at times work under close supervision and contend with occasional
irregular activity and schedules. Problem solving ability required in
order to follow instructions.
H. Essential Sensory Requirements
Not Applicable
I. Exposure to Hazards
Works
in generally good surroundings. Continuously exposed to communicable
disease and patient care areas as well as changes in temperatures.
J. Other
Not Applicable
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