System Services Representative

Job ID GTS-0623418 Job type Full-time Regular Work country USA Position type Professional Work city Boulder,CO Posted 10-Dec-2013 Travel 10% travel annually Job area Consulting & Services Business group Global Technology Services Job category Product Services Business unit TSS Job role System Services Representative Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. They have a thorough understanding of, and are able to articulate, IBM's technical support strategy. They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.

Required High School Diploma/GED Basic knowledge in Heardware break/fix Readiness to travel 10% travel annually English: Fluent

Preferred Technical Diploma At least 2 years experience in Heardware break/fix

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.