Posted Position Title Customer Service Advisor

Job Number	1876865
Business	GE Capital
Business Segment	Capital - Americas
About Us	At GE Capital we’re not just bankers, we’re builders. Headquartered in Norwalk Connecticut, GE Capital is one of the world’s largest providers of credit and expertise. For more than 1 million businesses, GE Capital provides financing to purchase, lease and distribute equipment, as well as capital for real estate and corporate acquisitions, refinancings and restructurings. GE Capital operates in a number of industries, from airlines, healthcare and energy financing to fleet, franchise and middle market corporate finance. For approximately 80 million consumers, GE Capital offers credit cards and retail sales finance programs. GE Capital is an extension of GE's rich heritage of building and supporting growth, providing customers with insight, knowledge and expertise in addition to financing. At GE, developing people is embedded in our culture and integral to our growth. Join us and you’ll find yourself part of a dynamic team full of professional challenges and opportunities. To learn more visit www.gecapital.com.
Career Level	Experienced
Function	Financial Services Operations
Function Segment	Customer Service
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Minnesota
City	Eden Prairie
Postal Code	55344-3889
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. As a Customer Service Advisor, you are responsible for providing world-class service to all inbound callers contacting our business with questions. GE Capital Fleet Services provides commercial car and truck financing and fleet management services to help businesses save time and money and reduce environmental impact. Learn more at https://www.gefleet.com
Essential Responsibilities	Navigate multiple personal computer, business, email and web applications easily and proficiently while engaged in inbound telephone calls. Calls require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. Function comfortably in a fast paced performance based call center environment where calls are monitored, recorded and assessed for quality of performance
Qualifications/Requirements	High School Diploma or GED with a minimum of 1 year related customer service work experience. Experience with Microsoft Suite including: Word, Excel, PowerPoint and Outlook or comparable software application. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Excellent, professional phone and communication skills; including interpersonal, verbal, and written; with the goal of influencing outcomes. Must be able to build positive, productive relationships with customers and team members. Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively. Strong organization, time management, and multitasking skills. Self-starter with ability to work independently Must submit application for employment through COS (internal candidates) or www.gecareers.com (external candidates) to be considered for this position. Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check. Must be able to travel up to 10% of the time
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.