Title : ISS Client ITAM Product Engineer

Job Number	1825651
Business	GE Corporate
Business Segment	Corporate IT and Initiatives
About Us	Now is the time to join GE in building a better tomorrow, today. If you thrive on being challenged, interacting with diverse technical teams and using your expertise to imagine, innovate and explore, then GE’s new Advanced Manufacturing & Software Technology Center in Van Buren Township, Michigan, is the place for you! Here, the best and brightest technical and research experts will come together and use cutting-edge technologies to solve some of the world’s toughest problems. Realize your potential today. Join us at this world-class facility where you’ll find endless learning opportunities, a culture committed to driving innovation, and state-of-the-art amenities like next-generation virtual meeting technology, collaborative workspaces, a fitness center and more. With positions available in so many areas, there’s sure to be an opportunity for you to put your imagination to work! To stay connected with news and hot jobs from GE AMSTC, Aviation, Energy and Transportation, follow us on twitter: @geconnections
Career Level	Experienced
Function	Information Technology
Function Segment	End User Services
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Michigan
City	Van Buren Township
Postal Code	48111-5711
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. The Client ITAM Product Engineer plays a key role in maintaining GE’s IT asset management platform that manages the delivery and detection of software and configurations to over 230,000 PCs and MACs across most GE businesses. It will be responsible for operational execution ITAM application performance and availability ensuring a positive end user support experience.
Essential Responsibilities	Responsibilities for this position include: Manage agent, application, server and database health of GE’s centralized client IT asset management platform (JAMF Casper Suite and CA ITCM) Coordinate communications, issue resolution, maintenance, upgrades, testing and implementation of the ITAM architecture and day-to-day operations Partner with the GE businesses to ensure timely execution of ITAM server life cycle and capacity management Execute ITAM server builds, decommissions and client migrations for acquisitions, divestitures and location moves Develop inventory scripts to improve client hardware and configuration detection Partner with GE businesses to meet operational objectives and detailed tactical plans to drive and improve agent penetration and the customer software delivery experience, while minimizing dependency of local ITAM infrastructure Analyze large datasets to identify defect trends in PC and MAC metrics related to client IT asset management to develop improvement plans Ensure currency of all ITAM architecture, configuration and process documentation
Qualifications/Requirements	Basic Qualifications: Bachelor’s Degree in Computer Science, Information Technology or other related technical field Minimum 2 years of IT professional experience Minimum 1 year of experience in IT infrastructure management, particularly in the areas of SQL databases, Windows server 2003 / 2008, AD, DNS and TCP / IP Minimum 1 year of experience working with client operating systems (windows and MAC), software deployment solutions (e.g. CA ITCM, SCCM, Altiris) and scripting (e.g. VBScript) Eligibility Requirements: Must be willing to work out of a current ISS Location (Van Buren Twp, MI; Cincinnati, OH; Alpharetta, GA or Danbury, CT)
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	General understanding of client application packaging (e.g. MSI, EXE, InstallShield) or application virtualization (VMWare ThinApp) technologies Experience in managing IT service or process improvements leveraging project governance or lean methodologies Apple Packaging experience using JAMF install scripts with DMG and mpkg standards ITIL foundations certified with working knowledge of ITIL service operations disciplines particularly change management Excellent interpersonal, communication and facilitation skills; proficient in creating and delivering presentations; ability to communicate effectively with managers and GE executives Exceptional team player and strong customer focus - collaborates well with others to solve problems and actively incorporates input from various sources Experience working in a highly matrixed and remotely based organization Experience using MS Access, Excel, and Business Objects to extract, refine and present data from diverse data sources
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.