Posted Position Title - Senior Representative, Account Services

Job Number	1794731
Business	GE Capital
Business Segment	Capital - Retail Finance
About Us	**ALL CANDIDATES MUST APPLY AT GECALLCENTERCAREERS.COM** As a Customer Service – Banking, Senior Representative you will be trained to handle inbound calls from our customers regarding all facets of their deposit and IRA accounts. In additional to answering questions regarding current accounts you will be looking to offer new products to the customer. This role will be the first to receive customer calls and drive a concentrated focus on acquiring new accounts and customers by explaining our products and GECRB (GE Capital Retail Bank) value proposition. This role is an exciting and challenging opportunity for individuals who want to be a part of a growing business. GE Capital Retail Bank has built a new on-line platform that will provide a full suite of savings products and services directly to U.S. consumers. Through this platform, we offer more competitive rates and lower fees to our customers, while providing multiple ways for them to access their funds - mobile applications, telephone, web and of course ATMs. GE is an Equal Opportunity Employer. GE offers a competitive salary, outstanding benefits and the professional advantages of an environment that supports your development & recognizes your achievements. GE offers an inclusive environment where employees have the opportunity to succeed and diversity is embraced as a competitive advantage in the marketplace. The passion that our people bring to their work extends to their private worlds, and GE encourages a healthy balance between the two. GE values education and is dedicated to providing the tools and training for your professional development. The United States has regulations that govern the hiring of current or former U.S. Government employees. If you currently work for (or have in the past) the U.S. Government (in any capacity), you may have certain responsibilities under these regulations and certain restrictions may apply to your potential employment with GE. Therefore, if GE regarding a position of employment contacts you, and you have worked for the U.S. Government at any time, please immediately inform the GE representative of this fact. For U.S. employment opportunities, GE hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. GE will require proof of work authorization. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Career Level	Experienced
Function	Financial Services Operations
Function Segment	Customer Service
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Kansas
City	Shawnee Mission
Postal Code	66203-3614
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
Essential Responsibilities	Answer inbound calls from customers regarding all facets of their deposit and IRA account(s). Research and respond to requests and discuss options regarding various aspects of the policy; for example, policy provisions, values, and basic procedures. Process transactions and fund transfers. Efficiently access multiple electronic systems to provide complete response. Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction. Cross-sell the appropriate products to our customers at every opportunity. Embrace new products being tested as a cross-sell opportunity. Meet established goals for all metrics, including call quality, productivity, and customer acquisition. Work at all times to enhance and strengthen the relationship with the customer. Other call center responsibilities as required.
Qualifications/Requirements	Minimum of 6 months of customer service experience or equivalent military experience. Minimum of 6 months of sales experience YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT Eligibility Requirements : All applications for employment must be submitted through either http://www.gecareers.com or the Career Opportunity System (COS) to be considered You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process If currently a GE employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement) For U.S. employment opportunities, GE hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. GE will require proof of work authorization. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Excellent customer service skills, including listening skills Strong change orientation Demonstrated ability to learn quickly and a willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting, and marketing organizations Strong organizational skills with the ability to manage multiple tasks simultaneously Must have excellent written and verbal communication skills Prior Sales experience; ability to meet or exceed individual and team sales goals Ability to articulate ideas Excellent PC skills, including navigating multiple applications/systems and experience with Microsoft Office Ability to handle confidential and often sensitive information. Ability to work shifts that meet business needs, including weekends, nights and holidays Must have been in current position for at least 6 months and have at least a “consistently meets expectations” performance rating Ability to comply to compliance/telemarketing rules and other federal/state regulations
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.