Posted Position Title - Customer Service Representative

Job Number	1822616
Business	GE Capital
Business Segment	Capital - Americas
About Us	GE Capital Bank is excited to be building a new on-line platform that will provide a full suite of savings products and services directly to U.S. consumers. Through this platform, we’ll be able to offer more competitive rates and lower fees to our customers, while providing multiple ways for them to access their funds - mobile apps, telephone, web and of course ATMs. As part of GE Capital, Americas’, a leading financial products and services company in North America, we’re able to leverage the deep domain expertise and innovation within the company to provide superior customer offerings and solutions. Staff supporting our on-line platform will be across the United States with concentrations in Salt Lake City, UT; Chicago, IL and Norwalk, CT. We also have two major call centers focused on customer support and interaction located on both the East and West coasts. We’re seeking top notch players to help us build and support our on-line platform and be part of a winning team steeped in talent and experience. If you are interested in using your expertise to create something new and exciting, as part of one of the World’s Most Admired Companies, then we can’t wait to meet you. Imagination at work… GE is an Equal Opportunity Employer. GE offers a competitive salary, outstanding benefits & the professional advantages of an environment that supports your development & recognizes your achievements. GE offers an inclusive environment where employees have the opportunity to succeed and diversity is embraced as a competitive advantage in the marketplace. The passion that our people bring to their work extends to their private worlds, and GE encourages a healthy balance between the two. GE values education and is dedicated to providing the tools and training for your professional development.
Career Level	Experienced
Function	Financial Services Operations
Function Segment	Customer Service
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Iowa
City	Cedar Rapids
Postal Code	52404-8247
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. In your role as Customer Service Representative you play an instrumental role in building customer relationships. You will be the first to receive inbound customer calls and will both service existing customers and acquire new customers by thoroughly explaining and selling GE Capital Bank’s value proposition and products. This is an exciting growth opportunity for associates who enjoy the challenge of customer service.
Essential Responsibilities	Promote and sell appropriate products to customers at every opportunity, and embrace new products being tested as a sales opportunity. Serve as the primary customer contact; answer in-bound customer phone calls and provide real-time resolution on inquiries from existing and new customers regarding on-line retail deposits (including but not limited to CDs, saving accounts, IRAs etc.). Respond to customer requests and discuss product options and associated features to achieve the highest level of customer satisfaction. Process transactions and fund transfers and refer requests for other product and account maintenance appropriate areas for processing. Meet established goals for all metrics, including call quality, productivity and profitability quotas, and customer acquisition by focusing on maximizing service to customers. Efficiently access multiple electronic systems to provide complete response. Support special campaigns as needed, or if solicited by the customer.
Qualifications/Requirements	Basic Requirements: High School Diploma/GED Minimum of 2 years of customer service and/or sales experience. Proficient use of Microsoft Office Suite to include Excel, Access and PowerPoint. Eligibility Requirements: In order to be considered for this role, you must submit your application through COS (internal applicants) or www.gecareers.com (external job seekers). In order to be considered for this role, legal authorization to work in the United States is required. (GE will not sponsor individuals for employment visas, now or in future, for this job opening). In order to be considered for this role, you must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check. In order to be considered for this role, you must be willing to work out of an office in Cedar Rapids, IA. In order to be considered for this role, you must be willing and able to work evenings, weekends, and holiday rotational schedules. This role is eligible for a Referral bonus award that is double the current eligibility amount. All other guidelines under the WDYK program are applicable.
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Associates or Bachelor’s Degree in Finance, Accounting or Business. Previous experience in a financial services/banking. Previous experience in customer service call center environments. Previous experience in sales. Strong interpersonal and relationship building skills, and creative problem-solving and decision making skills. Strong verbal and written communication skills. (Spanish communication skills a plus) Professional phone mannerisms with effective customer service relationship skills. Excellent PC skills including navigating multiple applications/systems. Demonstrated service-to-sales mindset with high level of detail orientation. Strong team player – demonstrated professionalism, commitment, initiative, vision and flexibility Ability to manage multiple tasks simultaneously. Ability to handle confidential and often sensitive information. Ability to comply with compliance rules and other federal/state regulations. Strong change orientation. Flexible (with assignment responsibilities and processes). Self-directed and highly motivated.
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.