Family Support Coordinator, Phoenix, AZ, United States

Scope:
The Family Support Coordinator will provide on-going contact and support to children and families with complex needs by providing enhanced assessment, coordination and access to services for families. The intended outcome is to assure that families will have the information, services and support they need to help their children achieve their fullest potential. This position reports to the Health Services Manager.
Responsibilities:

• Engage in community outreach for the purpose of establishing relationships with families with complex needs in need of support services;
• Establish and maintain relationships with a variety of community based support service providers;
• Ensure the creation of a network of support service providers with services that are high quality, culturally and linguistically appropriate;
• Expand network of support service providers based on the changing needs of families served;
• Collect and record the information necessary to appropriately identify the strengths, needs and priorities of families receiving support services (i.e. establish families' wants, needs, and goals);
• Maintain accurate and timely records/data for all families being served;
• Create a support plan in collaboration with families and in response to their identified needs;
• Guide/assist families to establish contact and receive support services in the community based on their support plan;
• Follow up with families to ensure that they have successfully contacted and are engaging with support service providers prior to completion of the support plan;
• Advocate for families, as appropriate;
• Complete all required trainings;
• Other duties, as assigned.

Requirements:

• Bachelors Degree preferred, and a minimum of 1-2+ year of experience in Early Childhood Development, Education, Social Work, Family Studies, Psychology, Nursing or related field
• Experience working with families/individuals of varying cultural backgrounds and demonstrated sensitivity to linguistic, cultural, social, economic, individual and role differences among persons and families served
• Highly organized with strong attention to detail
• Proactive, with strong time management skills and the ability to meet deadlines; Ability to prioritize and administrate multiple projects concurrently
• Work well independently and as part of a team
• Knowledge of community resources and demonstrated ability to establish relationships with community providers
• Excellent written and verbal skills in English; fluency in a second language preferred
• Experience working with documentation and maintaining accurate client data
• CPR/First Aid competency (to be obtained after hiring as a condition of hiring)
• Fingerprinting-Level I Clearance (to be obtained after hiring as a condition of hiring)
• Proficiency with Microsoft Office Suite and comfortable with technology and databases
• Ability to work a flexible schedule to accommodate family, agency and community needs
• Reliable Transportation, Valid Arizona's Driver's License and Insurance