Area Coach Job

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Date: Feb 10, 2014

Location: Fort Wayne, IN, US

Posting Title	Area Coach
Function	Restaurant Operations
Location	Job Opportunities with Taco Bell
City	Fort Wayne
State	IN
Job Description	The position is intended to be almost exclusively as support for the RGMs. The AC accomplishes these objectives by actively engaging in the coaching and direction of RGMs, and Assistant Managers (AMs) on a day-to-day basis. Focal points include establishing and reviewing unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees. The AC may directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant. Principle Accountabilities Customer Satisfaction/Product Quality ? Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards ? Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions ? Periodically engages in restaurant audits in conjunction with RGMs to calibrate on performance standards and to provide an objective basis for performance feedback ? Ensures that food safety standards are met in each unit supervised through direct observation as well as follow-up on food safety audit results ? Reviews CHAMPS Check results with unit management teams and coaches teams to enhance guest satisfaction. Financial ? Works with RGMs to develop unit-specific Annual Operating Plans ? Analyzes sales, labor, inventory and controllables on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets; establishes specific unit-level action plans where necessary ? Trains and mentors subordinates on financial analysis and profitability tips ? Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged ? Resolves unit-level financial issues with RSC departments including Accounts Payable. Operations ? Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement ? Resolves systemic inventory problems or supply issues with suppliers including Ameri-Serve. ? Monitors restaurant Speed of Service (SOS) performance and provides coaching to unit management teams to meet performance targets ? Oversees development and revision of weekly management schedules Human Resources ? Provides ongoing coaching, feedback and development to all restaurant-level managers ? Develops and updates market HR plans; forecasts staffing requirements and builds bench ? Leads performance management process for all management and hourly employees, ensuring adequate levels of performance feedback, timely performance appraisals, meaningful training and development planning and due process in resolving workplace disputes ? Selects, orients and onboards all restaurant-level management ? Provides hands-on training for management staff in advanced STP programs and new company initiatives, products or systems ? Monitors unit staffing plans and allocates crew across units to meet severe staffing shortfalls; coordinates crew sourcing activities for multiple units ? Maintains access to crew employees and Shift Leaders through periodic employee roundtables; investigates and resolves employee complaints received directly or through the Business Abuse Hotline ? Monitors the work environment in all units to ensure fair and equitable employee treatment as well as adherence to all company, federal and state workplace regulations ? Provides ongoing recognition of outstanding performance to motivate employees at all levels ? Develops at least one training restaurant in the area. Success Measures ? Individual and cumulative unit performance results ? Performance against market HR targets in complement, turnover, churn and bench building Knowledge and Skill Requirements Delivers Excellence in Customer Service Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed of service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance. Team Leadership Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what?s right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model. Business Savvy Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets. Drive for Results Able to make decisions after thorough evaluation. Shows initiative in order to make the most of day-to-day situations and problems. Quickly reacts to emergencies and identifies a corrective course of action. Uses considerable initiative. Aggressively pursues business objectives. Takes responsibility to ensure business objectives are met. Integrity Communicates intentions, ideas and feelings openly and directly; is candid and honest. ?Walks the Talk? by taking actions that are consistent with own words and solicits feedback about performance in this area. Stands up for own beliefs. Admits own mistakes and vulnerabilities and takes actions to correct mistakes. Chooses to be honest and forthright even in difficult situations.
Minimum Requirements	Educational Attainment/Experience Requirements ? Strong preference for internal promote from TMU, MTM, RSL, FTM or RGM position ? AA/undergraduate degree or equivalent Taco Bell/industry experience ? 6-8 years supervisory experience in either a food service or retail environment ? Thorough knowledge of Taco Bell performance metrics, product specifications and management systems ? Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees ? Proven ability to drive customer satisfaction, financial performance and employee satisfaction Tenure Expectations/Career Path ? Minimum time in position before considered for career movement: 2 years

Nearest Major Market: Fort Wayne
Job Segments: Accounts Payable, Restaurant, Restaurant Operations, Food Safety, Operations, Finance, Hospitality, Quality

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Area Sales Manager job

Job details

• Salary:  Commensurate
• Location: Carmel < IN < USA
• Job Type: Permanent, Full time
• Company:  Capital Group Companies
• Posted on: 17 Jan 14

Since 1931, Capital Group has been singularly focused on delivering superior, consistent results for long-term investors.
We serve individual investors, financial intermediaries and institutions around the world through a broad range of products and services that include American Funds, one of the largest mutual fund families in the U.S. by assets under management.
As a private firm with an independent charter, we are focused on doing what’s right for investors over the long term. In offices throughout Asia, Australia, Europe and North America, 7,000 associates make the needs of our investors their top priority every day.
Our Marketing & Sales teams are known for their high degree of integrity and for providing the right solutions for our clients. With a customized approach to marketing and sales, we build relationships to attract and retain clients for the long term, providing valuable education about our investment offerings.
We are seeking an experienced manager who is highly motivated and committed to developing an internal wholesale team to grow our assets under management. As the Area Sales Manager, you will lead a team of internal wholesalers, review and monitor territory team business plans and develop strategies for successful plan execution.
Key responsibilities include:
Driving sales and retaining American Funds assets by ensuring targeted advisers are covered with a balanced focus that aligns with North America Distribution (NAD) priorities including retirement, advisory, and traditional lines of business.
Monitoring the sales pipeline and retaining American Funds assets by ensuring sales leads and proposals are producing tangible sales results and activity.
Developing associates for current and future business needs based on ever-evolving market and industry changes to meet rapidly changing client needs and AF's organizational vision and purpose.
Coaching and training associates on effective sales techniques to accomplish specific business goals and deliver expected sales results.
Conducting monthly business result meetings with associates. Reporting on and analyzing individual and territory objectives; ensuring clarity of performance for each associate relative to their results and business plan.
Reviewing taped calls, conducting call quality drills and workshops, facilitating call calibration meetings, and providing one-on-one coaching to associates to ensure North America Distribution (NAD)'s call quality standards are consistently attained to enhance adviser/customer experience, drive sales, and retain existing assets.
Planning one-on-one meetings, team building, and development sessions.
Serving as a conduit for external sales force members for resolution of service issues and technical questions.
Prioritizing and negotiating incoming work requests based upon sales force member expectations and preferences.
Representing the department in the development of messaging, training, and the launch of NAD campaigns to ensure the successful launch of new initiatives, processes and procedures.
Our environment is collaborative. In addition to working with your own team, you can also expect to work with peers to manage resources, participate in and lead various projects and sales initiatives.

The ideal manager:
Has 5-10 years previous sales experience in the investment industry with the ability to execute all elements of the sales process.
Has 3-5 years experience leading/managing a sales team, including effectively coaching and managing performance; proactive employee development; planning and managing workflow.
Exhibits in-depth knowledge of the mutual fund industry and that of current/possible future policies, practices, practices, and/or trends, affecting this business area.
Possesses a bachelor's degree.
Demonstrates the ability to communicate and collaborate with those internal and external, across various levels; possesses exceptional listening, probing, time-management, and organizational skills.
Demonstrates the ability to cultivate a deep understanding of all aspects of the business, customer requirements and service expectations amongst team members.
Demonstrates an exceptional standard of quality, both in their own performance and that of their team, which involves attention to detail, thoughtful analysis and problem-solving, and accountability for excellent results.

What We Offer
We offer excellent salaries, eligibility for two annual bonuses and a premier benefits package that includes:
Medical, dental and vision coverage effective day one
More than three weeks of vacation accrued in the first year
15% of annual salary and bonuses contributed to your retirement plan
Wellness at Capital program
Tuition reimbursement
Paid, comprehensive training programs
Team-oriented working environment
Business casual dress (jeans in some locations)
Capital Group and its affiliates are proud to be Equal Opportunity Employers.
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Retirement Plan Sales Manager

• Salary:  Competitive
• Location: Carmel < IN < USA
• Job Type: Permanent, Full time
• Company:  Capital Group Companies
• Posted on: 17 Jan 14

Our Marketing & Sales teams are known for their high degree of integrity and for providing the right solutions for our clients.
With a customized approach to marketing and sales, we build relationships to attract and retain clients for the long term, providing valuable education about our investment offerings.
We are seeking an experienced manager who is highly motivated and committed to developing an internal wholesale team to grow our retirement business. As the Retirement Plan Sales Manager, you will lead a team of Retirement Plan Specialists, Retirement Plan Sales Consultants, TPA Retirement Plan Coordinators and PlanPremier TPA Resource Representatives. This role reviews and monitors territory team business plans and develops strategies for successful plan execution.
Key responsibilities include:
• Driving sales and retaining American Funds assets by ensuring targeted advisers are covered with a balanced focus that aligns with North America Distribution (NAD) priorities including retirement, advisory, and traditional lines of business.
• Monitoring the sales pipeline and retaining American Funds assets by ensuring sales leads and proposals are producing tangible sales results and activity.
• Developing associates for current and future business needs based on ever-evolving market and industry changes to meet rapidly changing client needs and AF’s organizational vision and purpose.
• Coaching and training associates on effective sales techniques to accomplish specific business goals and deliver expected sales results.
• Conducting monthly business result meetings with associates. Reporting on and analyzing individual and territory objectives; ensuring clarity of performance for each associate relative to their results and business plan.
• Reviewing taped calls, conducting call quality drills and workshops, facilitating call calibration meetings, and providing one-on-one coaching to associates to ensure North America Distribution (NAD)’s call quality standards are consistently attained to enhance adviser/customer experience, drive sales, and retain existing assets.
• Planning one-on-one meetings, team building, and development sessions.
• Serving as a conduit for external sales force members for resolution of service issues and technical questions.
• Prioritizing and negotiating incoming work requests based upon sales force member expectations and preferences.
• Representing the department in the development of messaging, training, and the launch of NAD campaigns to ensure the successful launch of new initiatives, processes and procedures. 
Our environment is collaborative. In addition to working with your own team, you can also expect to work with peers to manage resources, participate in and lead various projects and sales initiatives.

QUALIFICATIONS:
          
The ideal manager:
• Has 5-10 years previous sales experience in the investment industry with a focus on retirement products and the ability to execute all elements of the sales process.
• Has 3-5 years’ experience leading/managing a sales team, including effectively coaching and managing performance; proactive employee development; planning and managing workflow.
• Exhibits in-depth knowledge of the mutual fund industry and that of current/possible future policies, practices, practices, and/or trends, affecting this business area.
• Possesses a bachelor’s degree.
• Demonstrates the ability to communicate and collaborate with those internal and external, across various levels; possesses exceptional listening, probing, time-management, and organizational skills.
• Demonstrates the ability to cultivate a deep understanding of all aspects of the business, customer requirements and service expectations amongst team members.
• Demonstrates an exceptional standard of quality, both in their own performance and that of their team, which involves attention to detail, thoughtful analysis and problem-solving, and accountability for excellent results.

Capital Group Companies

Contact Details

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Account Manager

Job ID GBS-0613786 Job type Full-time Regular Work country USA Position type Professional Work city Indianapolis,IN Posted 14-Nov-2013 Travel No travel Job area Consulting & Services Business group Global Business Services Job category Sales Business unit ConServ Job role Solution Representative Job role skillset Application Management Commissionable/Sales-Incentive jobs only Yes

Job description

The Account Manager for Application Management Services Sales is responsible for growing revenue (and signing) in an assigned account or accounts, by leveraging expertise in the account and growing trusted client relationships. The Account Manager will be responsible for the entire sales cycle, from identification and development of software based project work and outsourcing opportunities to client acceptance of the IBM proposal. This will include building a pipeline of opportunities in the assigned account, leading (guiding) proposal teams, managing the selling process and successfully closing the deal for profitable IBM business. The individual will be expected to work closely with various competencies within IBM to develop & drive AMS services offerings to build AMS pipeline. The Account Manager will require a deep understanding of customer, market needs, and IBM AMS strengths in order to build pro active solutions. The individual will be expected to own the overall process from conceptualization to execution, including attending key client meetings to validate opportunities. The main role of the Account Managers in the assigned accounts is : Responsible and manage an “account portfolio” of 1 or more accounts dependent upon target revenue Sell new work in assigned account, actively manage opportunity identification and maintain entrepreneurial mind set Grow revenue base and establish base plan for growth Contribute to positive client satisfaction and establish client executive relationships Have patience and experience to expand base scope of work and skills through staff augmentation and projects Ability to do first/second level solutioning scenario & strong understanding of offshore model. Work closely with global delivery team for solutioning and internal approvals. Strong communication skills to interact at levels in the client and IBM organization Leadership skills with particular emphasis on collaborative working with internal IBM organization. Work closely with account delivery executive to manage financial baseline leading to successful and profitable delivery. Must be in commuting distance to work location. Candidate must have the ability to work in the United States without a current or future need for visa sponsorship. IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us, join a leader. Help us build a Smarter Planet!

Required Bachelor's Degree At least 3 years experience in developing creative and innovative application outsourcing solution. At least 3 years experience in Application Development and/or Management with an understanding of software engineering. At least 3 years experience in demonstrated Sales Leadership At least 2 years experience in Knowledge of Application Offerings (process, tools, offerings) English: Basic knowledge

Preferred At least 5 years experience in Project Management At least 5 years experience in negotiating terms of client proposals. At least 5 years experience in successfully selling deals in a cross-industry environment. At least 5 years experience in developing solutions for complex applications. At least 5 years experience in successfully managing the end to end selling process. At least 5 years experience in delivering Application Maintenance support solutions in a global delivery model. English : Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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