Description
Job Summary and MissionThis
position contributes to Starbucks success by applying business
technology expertise to identify, design, and deploy enhanced process
and technology solutions supporting the operational requirements and/or
strategic initiatives of a specific business unit or function. Defines
overall business requirements and provides process consulting on
projects and sustainment initiatives of significant scope and
complexity. Leads functional requirements and solution design activities
across initiative teams, various Information Technology (IT) groups,
and business stakeholders to collaboratively develop effective
solutions. Leverages industry, process, and technology subject matter
expertise to drive the resolution of complex business technology
challenges. Leads and develops less experienced analysts.
Models and acts in accordance with Starbucks guiding principles.
Summary of Key ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following:
- Solution Delivery- Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
- Gathers, analyzes, and documents business requirements to drive the design and development of technology and/or process solutions
- Leverages leading process and technology expertise to propose appropriate solution options
- Translates business requirements into technology solutions. Clearly defines and communicates targeted functional solution via functional design specifications. Verifies technical designs satisfy functional requirements.
- Leads iterative solution design and prototyping efforts
- Directs application configuration activities in support of solution delivery initiatives
- Coordinates solution delivery activities with vendors as required
- Leads solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results.
- Creates detailed system design and architecture and end-user documentation to support new system implementation efforts. Delivers training and performs knowledge transfer to team members as required.
- Plays a key role in project initiation efforts by defining project scope and supporting the development of work plans, estimates, and timelines
- Production Support- Leverages deep system and process expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root cause
- Leads issue resolution efforts across peer support groups, technical support teams, and vendors as required
- Effectively coordinates and communicates issues resolution with end-users
- Correlates related production issues and assesses trends to identify broader improvement opportunities
- Extends technology support internationally to support global business operations
- Coordination/Leadership- Adeptly facilitates/negotiates through challenging situations
- Interfaces across all organization levels comfortably with internal business customers, technical support resources, and external business partners
- Leads groups though effective decision making
- May lead project teams or direct the activities of a given project phase
- Develops less-experienced analysts through coaching and mentoring
- Supports team building and drives internal process improvement efforts
- Translates broader organization strategies and objectives to technology solutions
- Solution Delivery- Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
- Gathers, analyzes, and documents business requirements to drive the design and development of technology and/or process solutions
- Leverages leading process and technology expertise to propose appropriate solution options
- Translates business requirements into technology solutions. Clearly defines and communicates targeted functional solution via functional design specifications. Verifies technical designs satisfy functional requirements.
- Leads iterative solution design and prototyping efforts
- Directs application configuration activities in support of solution delivery initiatives
- Coordinates solution delivery activities with vendors as required
- Leads solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results.
- Creates detailed system design and architecture and end-user documentation to support new system implementation efforts. Delivers training and performs knowledge transfer to team members as required.
- Plays a key role in project initiation efforts by defining project scope and supporting the development of work plans, estimates, and timelines
- Production Support- Leverages deep system and process expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root cause
- Leads issue resolution efforts across peer support groups, technical support teams, and vendors as required
- Effectively coordinates and communicates issues resolution with end-users
- Correlates related production issues and assesses trends to identify broader improvement opportunities
- Extends technology support internationally to support global business operations
- Coordination/Leadership- Adeptly facilitates/negotiates through challenging situations
- Interfaces across all organization levels comfortably with internal business customers, technical support resources, and external business partners
- Leads groups though effective decision making
- May lead project teams or direct the activities of a given project phase
- Develops less-experienced analysts through coaching and mentoring
- Supports team building and drives internal process improvement efforts
- Translates broader organization strategies and objectives to technology solutions
Qualifications
Summary of Experience
-Trade Promotions Management (TPM) application and configuration experience (preferred) 2 years
-Trade Promotions Management (TPM) application and configuration experience (preferred) 2 years
- Solution design, testing, and implementation experience 6 years
- Applicable application and system configuration experience 6 years
- Production support, system maintenance, upgrades, and enhancement delivery experience 6 years
- End user support and documentation experience 6 years
- Applicable application and system configuration experience 6 years
- Production support, system maintenance, upgrades, and enhancement delivery experience 6 years
- End user support and documentation experience 6 years
-Analysis, problem solving in a fast-paced environment 6 years
-IT project lead and management experience, preferably in an Agile environment 4 years
Required Knowledge, Skills and Abilities
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
- Skilled in the utilization of system development methodologies throughout the full project lifecycle
- Ability to identify/define viable technology and/or process solutions delivering required business capabilities
- Knowledge/skill to objectively assess benefits, costs, and feasibility of proposed solution options
- Skilled in business process design with the ability to drive process improvement initiatives
- Ability to design and deploy highly reliable and scalable global technology solutions
- Ability to develop clear, thorough functional design specifications that drive effective solution development
- Knowledge of effective testing practices and methodologies
- Ability to define and execute appropriate test scenarios to validate system solutions
- Strong analytical and problem-solving skills
- Ability to effectively utilize available tools and resources (internal and external) to resolve issues
- Intermediate skills in Microsoft Office applications such as Word, Excel, Visio, and Project
- Knowledge of SQL and ability to utilize ad hoc query tools (i.e. TOAD, SQL Plus) to troubleshoot system issues
- Ability to lead the efforts of others
- Ability to influence and gain the support of key stakeholders
- Ability to coach/mentor less-experienced analysts
- Ability to work effectively in self-directed manner
- Strong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end-user training
- Ability to collaborate and drive consensus across a diverse group customers with conflicting priorities
Required Knowledge, Skills and Abilities
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
- Skilled in the utilization of system development methodologies throughout the full project lifecycle
- Ability to identify/define viable technology and/or process solutions delivering required business capabilities
- Knowledge/skill to objectively assess benefits, costs, and feasibility of proposed solution options
- Skilled in business process design with the ability to drive process improvement initiatives
- Ability to design and deploy highly reliable and scalable global technology solutions
- Ability to develop clear, thorough functional design specifications that drive effective solution development
- Knowledge of effective testing practices and methodologies
- Ability to define and execute appropriate test scenarios to validate system solutions
- Strong analytical and problem-solving skills
- Ability to effectively utilize available tools and resources (internal and external) to resolve issues
- Intermediate skills in Microsoft Office applications such as Word, Excel, Visio, and Project
- Knowledge of SQL and ability to utilize ad hoc query tools (i.e. TOAD, SQL Plus) to troubleshoot system issues
- Ability to lead the efforts of others
- Ability to influence and gain the support of key stakeholders
- Ability to coach/mentor less-experienced analysts
- Ability to work effectively in self-directed manner
- Strong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end-user training
- Ability to collaborate and drive consensus across a diverse group customers with conflicting priorities
0 comments:
Post a Comment