Legal Operations — Senior Project Manager

• Job Number: 25605604
• Santa Clara Valley, California, United States
• Posted: Dec. 5, 2013
• Weekly Hours: 40.00

Job Summary

Apple’s Law, Government, and Security (LGS) Operations team is responsible for delivering and maintaining core legal systems technology and all related user and operational support. Our team's focus is to improve the work lives of our stakeholders by providing LGS with the ability to scale and manage a demanding and growing volume of work. LGS Operations provides system implementations and maintenance, technical services, outside counsel operational support, and internal and external user support for all legal practice groups within Apple. Our core systems and automation include eBilling, matter management, workflow automation, reporting. Job Summary The LGS Operations team is seeking a senior project manager to lead system implementation and maintenance release projects supporting core Legal systems and the automation of workflows for all practice groups. The successful candidate is very experienced with matter management platforms, specifically TeamConnect 3.0 or higher and CSM 2.3 or higher, and has expertise in: Configuring and establishing data imports Leveraging the platform for a wide range of workflow automation needs Creating rules, blocks, and custom fields Improving the user experience Maintaining security model and user maintenance The ideal candidate will be: Committed to improving the work lives of our users. A consummate collaborator, able to achieve progress through collaboration, leadership, and a customer-focused approach. A relationship builder, able to partner with IS&T and business owners. An accomplished communicator, able to negotiate alternative solutions when obstacles arise, while ensuring the solution remains true to the requirements. A champion of quality, committed to obtaining full agreement on requirements, scope, and expected results. A business person with extensive experience evaluating options and recommending technology solutions that meet business needs.

Key Qualifications

• Key Qualifications
• Proven ability to lead concurrent and complex projects.
• Outstanding interpersonal and communication skills.
• Strong prioritization and time management skills.
• 7+ years of experience project managing each phase of the project life cycle, from requirements gathering through use cases, user testing, and production.
• Ability to summarize complex business challenges in a clear and concise manner.
• Proven ability to communicate and work with IS&T developers and testers.
• Ability to identify, clarify, and resolve issues and escalate them as needed.
• Ability to filter and distill relevant information for the right audience.
• Legal systems or industry knowledge and experience is a plus, but is not required.
• Familiar with Scrum project framework.

Description

Job Description Working closely with stakeholders and IS&T, the Operations EPM will manage the implementation of new process automation and technology for our user community. The EPM will also develop business requirements and User Acceptance Testing for each scheduled release. Major responsibilities include: Ensure on-time progress and deliverables through collaboration and leadership. Manage projects to major milestones and to the overall project schedule. Provide timely project status updates to business stakeholders and management. Identify, clarify, define, and escalate project risks as necessary. Maintain key project governance documentation. Monitor progress of all project phases and course-correct as necessary. Maintain business stakeholder engagement and set expectations. Monitor IS&T progress and facilitate progress check-in meetings. Lead quarterly maintenance release review and prioritization sessions with users. Establish project or release scope and obtain business and IS&T agreements. Facilitate decision-maker meetings. Facilitate user reviews. Lead UAT with Business Analyst assistance. Assess current processes, and recommend changes as needed.

Education

B.S. degree in related field is required.