Posted Position Title Social Media Analyst

Job Number	1878187
Business	GE Capital
Business Segment	Capital - Americas
About Us	GE Capital Americas: At GE Capital Americas, we’re redefining what’s possible. Whether it’s providing financing to purchase, lease and distribute equipment, or supplying our clients with the capital needed for their real estate and corporate acquisitions, refinancing and restructurings, the GE Capital Americas teams are dedicated to turning imaginative ideas into leading financial products and services that support the success of businesses worldwide. GE Capital Americas is the top leasing company in North America and a leader in U.S. corporate finance. Here you’ll work with the most talented people in the industry, employing world-class processes to execute projects with real impact. If you’re an enthusiastic self-starter and a driven, creative, flexible problem-solver, then join GE in creating the next generation of financial products that will keep the world of business moving forward for generations to come. imagination at work… GE is an Equal Opportunity Employer. GE offers a competitive salary, outstanding benefits & the professional advantages of an environment that supports your development & recognizes your achievements. GE offers an inclusive environment where employees have the opportunity to succeed and diversity is embraced as a competitive advantage in the marketplace. The passion that our people bring to their work extends to their private worlds, and GE encourages a healthy balance between the two. GE values education and is dedicated to providing the tools and training for your professional development.
Career Level	Experienced
Function	Information Technology
Function Segment	Business Solutions
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Illinois
City	Chicago
Postal Code	60661-3671
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Works in the newly created Social Media Command center for GE Capital Americas (GECA) as part of the Customer Growth and Initiatives team. Monitors real-time social listening activities for 12 businesses and escalates to appropriate stakeholders. Works with Collaboration IT Leader and GECA platform stakeholders across sales and marketing to define on-going listening strategies, requests, and execute them
Essential Responsibilities	• Uses Radian6 and Command Center products for real-time monitoring of social media mentions and produces daily, weekly, and ad-hoc social listening summaries including internal and external mentions, and industry and competitor analysis. • Supports GECA platforms (businesses) and customers with requests, training. and refinement of listening criteria. • Helps defines social media technology roadmap and evolution of Social media strategy of GECA. • Provides consultancy support to assigned customers in defining and/or designing business processes and researching and identifying enabling technologies based on customer requirements • Seeks opportunities to apply technology to business processes, researching and providing information on technical trends relevant to the assigned client business. • Assesses near-term needs, utilizing structured interview processes to establish business priorities. • Consults with technical subject matter experts and develops alternative technical solutions, advises on options, risks, costs versus benefits, and impact to other business processes/system priorities. • Identifies impacts of system shortfalls and provides immediate written and verbal communications to affected parties on problem resolution. • Partners with various IT functions to remain apprised of project status and informs management of progress. • Keeps the IT groups' technology and service managers aware of potential user issues and/or resolves conflicts.
Qualifications/Requirements	• Bachelors degree (or 4 years equivalent years of work experience) Eligibility Requirements: Must submit your application for employment through COS (internal candidates) or www.gecareers.com (external candidates) to be considered for this job opening. Must have unrestricted authorization to work in the United States. Must be willing to comply with pre-employment screening, including but not limited to, drug testing, reference verification and background check. Legal authorization to work in the United States is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	• 2+ years IT experience or business experience that includes working with IT in the development and implementation of systems. • Competency in project management and execution Possesses systems/process knowledge with a strong emphasis on web based applications. • Ability to function with minimal supervision. • Experience in business process re-engineering or process improvement involving broad-based information systems and utilizing tools and techniques to effect business change • Participation on a multi-discipline, high-performance work team, preferably in a leadership capacity
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.