Posted Position Title Service Program Manager, Mayo

Job Number	1867285
Business	GE Healthcare
Business Segment	Healthcare Americas
Career Level	Experienced
Function	Services
Function Segment	Relationship Management
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Minnesota
City	Rochester
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. In this role, the Service Program Manager will drive overall client satisfaction based on consistent delivery of a total GE Healthcare solution. This position is responsible for providing the client with a single point of contact for all service operations, developing a strategy to ensure client retention and growth through close interaction with the commercial sales teams and furthering GEHC’s asset management objectives.
Essential Responsibilities	• Provide direction to our resources to meet/exceed contractual obligations with a primary focus in Diagnostic & Clinical Services and Imaging Services. • Work with the GEHC businesses and account management team to ensure clear communication throughout the enterprise. • Deliver value through creation of a client lifecycle strategy and annual operating rhythm that incorporates maintenance, inventory management, asset utilization and capital planning. • Drive partnership through developing director and executive level review reports and facilitating meetings that focus on GE’s recommendations/solutions to improve hospital operations. • Function as the single point of contact for the hospital/system to drive timely resolution of issues. • Benchmark key metrics and direct the collection of data to demonstrate value. • Ensure timely contract renewals and warranty conversions • Aide sales processes to drive growth
Qualifications/Requirements	• Bachelor’s degree * Project/Program Management or Service Leadership experience • Strong communication skills to synthesize complex issues and communicate clearly • Demonstrated ability to energize, develop, and build rapport at all levels within an organization • Willingness to travel 20% • Legal authorization to work in the United States • You must be willing to submit to a background investigation, including for example, verification of your past employment, criminal history and educational background • Willingness to take a drug test • Willingness to submit to a check of driving record.
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	• Strong analytical skills and business acumen (i.e. knowledge of healthcare service lines, Profit & Loss centers, balance sheets, capital & operational planning) • Experience working in the Healthcare industry including interaction with hospital administration (i.e. account management, relationship-building experience) • Experience in client-facing role such as consulting, project management, or process improvement (Six Sigma/ LEAN) while serving as advocate for client’s needs • GE Healthcare Services experience (Clinical Services/Biomed, Radiology, Cardiology, Life Support Systems, Monitoring, Ultrasound, Information Technology) • Experience working in a highly-matrixed environment, effectively influencing and persuading others to achieve GEHC goals defined in client growth strategy • Experience anticipating challenges or roadblocks and successfully mitigating those risks while achieving desired outcomes for client and GEHC • Experience maintaining flexible approach when faced with business or client course corrections (i.e. client cost-out initiatives, industry economic conditions, healthcare reform legislation, etc) • Experience working with GEHC products and servicing. • Desired candidate to live in the Rochester, MN area to commute to the Mayo campuses in the area.