Posted Position Title Portfolio Control Manager – Kettering Collections

Job Number	1865140
Business	GE Capital
Business Segment	Capital - Retail Finance
About Us	Schedule: Full Time 1pm to 10pm shift on weekdays with at least one weekend day shift and additional evenings, weekends, holiday rotational work schedules as needed. GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit programs to national and regional retailers in the U.S., as well as private label credit card programs, promotional and installment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries. At GE Capital Retail Finance, we are committed to being an employer of choice, offering competitive rewards, compensation and benefits. When you join our team, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges. GE provides tools to enable you to build your development and chart your own career path. As a member of the GE Capital Retail Finance team, you'll join over 8,000 colleagues who are passionate about their work! The United States has regulations that govern the hiring of current or former U.S. Government employees. If you currently work for (or have in the past) the U.S. Government (in any capacity), you may have certain responsibilities under these regulations and certain restrictions may apply to your potential employment with GE. Therefore, if GE regarding a position of employment contacts you, and you have worked for the U.S. Government at any time, please immediately inform the GE representative of this fact.
Career Level	Experienced
Function	Collections
Function Segment	Collections - Multi Stage
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Ohio
City	Kettering
Postal Code	45420-1469
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
Essential Responsibilities	Manage and coach Collection staff of approximately 20+ employees. Manage daily collector operations with inbound/outbound call volume. Motivate Collections staff to achieve standard metrics, including (but not limited to) Net Rate, Dollars Collected per Hour, Promises Kept per Hour, Speedpay Rate, and Quality metrics. Recognize and reward associates on a regular basis, using both formal and informal channels. Coach and develop collectors to improve performance and meet compliance goals. Review and analyze employee performance statistics on a daily basis. Address employee issues in a timely manner. Deliver informal coaching sessions promptly, and formal corrective action with specific behavioral recommendations in a reasonable amount of time. Complete and conduct monthly and annual employee evaluations. Manage disciplinary process as necessary. Effectively manage communications with assigned associates through daily interaction, monthly meetings, and informal coaching. Support the daily operations of the Kettering Collections teams. Manage various projects as assigned. Coordinate work schedules and weekend coverage with other PCMs in the Kettering Collections department. Work with the other PCMs in the Collections department to deliver training, schedule and manage Unit meetings, and enhance processes where necessary. Good understanding of procedures and concepts within own discipline and good understanding of how the team interacts with others in accomplishing the objectives of the area Other duties as assigned.
Qualifications/Requirements	2+ years experience in Collections or Customer Service YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT Eligibility Requirements : All applications for employment must be submitted through either http://www.gecareers.com or the Career Opportunity System (COS) to be considered You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process If currently a GE employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement) Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	2+ years leadership experience Bachelor’s Degree (Business concentration preferred) Ability to manage multiple projects simultaneously with minimal supervision Ability to prioritize tasks and drive to completion Ability to coach and mentor direct reports, in order to improve productivity Demonstrated effective leadership skills & experience leading teams Demonstrated ability to effectively motivate a team to achieve results Strong positive leadership skills demonstrated through previous management and supervisory experience Track record of sound decision-making Knowledge of applicable Collection laws (FDCPA), regulations and operating instructions Microsoft Office Skills (Word, Excel, PowerPoint) Ability to work weekend, holiday rotational work schedules Strong interpersonal and oral/written communication skills Self-motivated and strong organizational skills
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.