Posted Position Title IT Support

Job Number	1890227
Business	GE Home & Business Solutions
Business Segment	GE Lighting
About Us	At GE Lighting, we’re leading a global lighting revolution. In developing innovative energy-efficient lighting products, systems, and solutions for today and the future – such as world-class LED, fluorescent and ceramic metal halide light sources -- GE Lighting teams around the world are dedicated to leading a global lighting revolution to deliver innovative solutions that change the way people light and think about their world. Join us and you’ll find yourself in a dynamic atmosphere working with the most talented people in the industry in an open, developmental environment with abundant opportunities to learn, grow and advance within the organization. If you’re a driven, independent problem solver who brings leadership and enthusiasm to everything you do, then join GE in creating the next generation of products that will improve the lives of consumers for generations to come. Visit www.joinGELighting.com to learn more about being part of the GE Lighting team.
Career Level	Experienced
Function	Information Technology
Function Segment	Administration and Support
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Ohio
City	Bucyrus
Postal Code	44820-3266
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Provide ongoing support to Manufacturing Execution Systems and their related components including Loftware, Label Systems. Provide first level hardware and software support for networks, PCs, phone and video systems.
Essential Responsibilities	Operational Excellence: Work with the IT team to identify equipment and processes that are within the GE standards. MES 360+ support – Provide user and system support, act as liaison to central MES360+ development and support teams to ensure a smooth transition and drive stable operations. Labeling Systems Support - Provide user and system support (maintain and configure print queues, end user support with label formats/designs, and software maintenance upgrades) Provide user support and assist with SAP migration. Desktop support: Provide day to day support to users, equipment refreshes and installs within the GE standards. Avaya PBX: Support and maintenance as required. Avaya Voicemail: Changes, profile adds, and support as needed. Shop Floor: Provide support with processes on the shop floor. Facility required changes that have PLCs which need be interfaced in a consistent manner. Local Network support: Support of wiring and location of various active devices. LXE/Honeywell: Support of wireless devices, truck mounted terminals in warehouse and shop floor. Xerox – act as site contact for Xerox devices for supplies and service.
Qualifications/Requirements	Previous experience in IT supporting a GE manufacturing facility. Strong computer skills - Advanced technical knowledge and troubleshooting skills of Microsoft Windows XP/7, Office 2010 suite. Advanced knowledge of TCP/IP and networks and how to troubleshoot connectivity issues. Ability to handle confidential information appropriately Excellent written and spoken communication skills, ability to translate technical information into business terms Excellent sense of priority and ability to support effectively several assignments and keeping management informed and maintaining customer satisfaction in a fast paced environment. Strong desire for self-improvement and to learn new MES technologies/processes. Willing to maintain and develop level of technical expertise. Proven knowledge of Global GE tool sets (Support Central, ServiceNow, Workflow, WebEx Meeting, WebEx Connect, etc.) and processes.
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Associates Degree in Information Systems, Information Technology, Computer Science or Engineering Strong knowledge of help desk processes and procedures Excellent interpersonal, communication, presentation and facilitation skills Self-starter, autonomous and able to multi-task Strong customer focused and solution oriented mindset Proactive on alert/notification/avoidance/action of potential IT impact to clients Attention to details and Ability to perform root cause analysis Self-directed and motivated - able to work independently Ability to develop a strong network of contacts within cross business GE units and functional teams Broad understanding of IT Infrastructure and support processes