Hospitality & Workplace Services Representative

Job Description 

Hospitality & Workplace Services Representative - NEW008VX

US-NY-New York

Job summary

 

As Hospitality & Workplace Services (H&WS) Representative, you'll be an integral part of the H&WS Team, and a pivotal force in managing its activities. You'll carry out various duties within office services, including setting up and supporting hospitality and meeting services. In addition, you'll prepare supplies for hoteling clients, and maintain office equipment maintenance by completing documented set-up, maintenance and repair routines.

 

Responsibilities

• Manage various H&WS functions at Ernst & Young sites, providing consistent, quality, and cost-effective services. Apply leading knowledge to protect the firm's assets and image, by maintaining a safe, functional and productive work environment
• Handle a large volume of calls from internal and external callers
• Reserve meeting spaces and order services (audio/visual equipment for meetings, food and beverage, etc.) 
• Receive and track H&WS work order requests. Dispatch work orders to maintenance staff
• Handle email and personal access request
• May back up reception floors as needed
• Understand and operate local office equipment, including audio and visual equipment and inventory, coordinating video teleconferences by reserving the equipment and space needed, and confirming peripheral equipment is compatible with all sites, and is operational prior to meeting start time
• Help with other facilities and hospitality functions as necessary
• Operate within established procedures and standards
• Recommend ways to improve processes and better manage expenses
• May coordinate activities of office, hospitality, meeting and hoteling staff

 

Knowledge and skills requirements

• Strong communication and customer service skills
• Ability to manage multiple tasks in a fast-paced environment
• In-depth knowledge of systems, tools and procedures related to office maintenance, hospitality, meeting and hoteling services
• Ability to learn and use Ernst & Young Reserve and Ernst & Young Workplace system tools
• Knowledge of Microsoft Office 

  

Experience

• A minimum of 1-3 years related experience

 

Education

• High School diploma, or equivalent experience