Job summary
As General Management Senior
Associate, you'll help develop and implement organizational strategic
plans, and establish and maintain performance measurements. You'll help
improve operational performance, calling on your understanding of the
structure and business of a professional services firm. You'll also
manage Ernst &Young's knowledge, processes and capital resources,
including space and equipment. In this role you'll have limited
supervision.
Responsibilities
- Coordinate and supervise the daily activities of the main 5 Times Square call center team and reception services.
- Set priorities for your work group to complete tasks and coordinate daily activities
- Help projects gain the right resources and meet deadlines and quality requirements.
- Confirm that the scope is appropriate and that all risks are identified
- Coordinate resources to meet short-term objectives
- Help with budgeting activities, and keep operations within the approved budget
- Create a knowledge transfer culture within the team
- Meet or exceed the needs of internal clients, by partnering with
other groups within the matrix organization. Cultivate these
relationships, align people and processes, and identify workplace
efficiencies to add value
- Recommend solutions, and partner with senior leaders in the firm to roll-out or communicate initiatives/projects
- Coach, mentor, and develop team members.
Knowledge and skills requirements
- English language skills - excellent written and verbal communication
- Attention to detail, and strong organizational skills
- Ability to manage multiple tasks in a fast-paced environment
- Confident at working with all levels within the firm
- Comfortable managing without formal authority
- Demonstrated basic understanding of specialized industry and/or a specific sector
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