Posted Position Title Customer Care Representative

Job Number	1867559
Business	GE Capital
Business Segment	Capital - Americas
About Us	At GE Capital Americas, we're redefining what's possible. Whether it's providing financing to purchase, lease and distribute equipment, or supplying our clients with the capital needed for their real estate and corporate acquisitions, refinancing and restructurings, the GE Capital Americas teams are dedicated to turning imaginative ideas into leading financial products and services that support the success of businesses worldwide. GE Capital Americas is the top leasing company in North America and a leader in U.S. corporate finance. Here you'll work with the most talented people in the industry, employing world-class processes to execute projects with real impact. If you're an enthusiastic self-starter and a driven, creative, flexible problem-solver, then join GE in creating the next generation of financial products that will keep the world of business moving forward for generations to come. imagination at work… GE is an Equal Opportunity Employer. GE offers a competitive salary, outstanding benefits & the professional advantages of an environment that supports your development & recognizes your achievements. GE offers an inclusive environment where employees have the opportunity to succeed and diversity is embraced as a competitive advantage in the marketplace. The passion that our people bring to their work extends to their private worlds, and GE encourages a healthy balance between the two. GE values education and is dedicated to providing the tools and training for your professional development.
Career Level	Experienced
Function	Financial Services Operations
Function Segment	Customer Service
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Iowa
City	Cedar Rapids
Postal Code	52404-8247
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Our representatives play an instrumental role in creating a positive customer experience by responding to inquiries and providing solutions to our commercial customer base, a diverse group of organizations who lease and loan equipment from GE. You will be responsible for delivering world-class service in a high-volume inbound call center. This is an exciting opportunity for highly dependable and motivated associates who enjoy the challenge of customer service and a positive work environment.
Essential Responsibilities	Navigate multiple personal computer, business, email and web applications easily and proficiently while engaged in inbound telephone calls. Calls require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. Function comfortably in a fast paced performance based call center environment where calls are monitored, recorded and assessed for quality of performance.
Qualifications/Requirements	Basic Requirements: High School Diploma or GED with a minimum of 1 year related customer service work experience. Experience with Microsoft Suite including: Word, Excel, PowerPoint and Outlook or comparable software application. Eligibility Requirements: Must submit your application for employment through COS (internal candidates) or www.gecareers.com (external candidates) to be considered for this job opening. Must be willing to comply with pre-employment screening, including but not limited to, drug testing, reference verification and background check. Must be willing to travel 5% of the time. Must be willing to work out of an office in Cedar Rapids, IA. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Excellent, professional phone and communication skills: interpersonal, verbal, and written with the goal of influencing outcomes. Must be able to build positive, productive relationships with customers and team members. Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively. Strong organization, time management, and multitasking skills. Self-starter with ability to work independently.
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.