Job Description Systems Technical Support Engineer - Analytical Solutions Architecture-20001519

Description   SAS offers a number of business and analytical solutions that are built and deployed on the SAS Business Intelligence Platform. As a Systems Technical Support Engineer, you will provide customer support for a number of SAS Solutions, focusing largely on supporting deployment, configuration, and administration issues. Duties include providing first and second level support for external and internal customers; prioritizing, diagnosing, and managing customer reported problems including writing thorough, detailed problem descriptions; preparing and reviewing written documentation; participating in installations of SAS software which utilize third party application servers; recording and managing confirmed software bugs; providing product feedback to development and marketing; building technical relationships with appropriate groups and individuals in development and with third party Java Runtime and application server providers; reporting and tracking feature requests and problems with third party vendors; providing both formal and informal training to Technical Support staff on various application server topics; and performing other duties as necessary. Qualifications     Essential Bachelor's degree in computer science, engineering or a related business or quantitative field. 4 years of programming or testing experience. Work experience with architecture and deployment of enterprise class Java web applications. Work experience with HTTP, HTML, XML, TCP/IP Working knowledge of multiple operating systems, including Windows and UNIX.  Equivalent Essential   Associate’s degree plus 4 years of the stated essential experience or HS (GED) plus 6 years of the stated essential experience.   Additional   Excellent written and verbal communication skills. Ability to work with people of varied technical backgrounds. Ability to handle deadlines in a multitasking environment. Ability to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts with team members. Previous technical support experience. Excellent analytical and diagnostic skills   Preferences   Experience configuring and tuning multi-tier Java web applications. Experience writing and debugging script files on Windows and UNIX Experience interpreting and diagnosing Java stack traces Working knowledge of SAS 9 BI platform client/server n-tier models or similar architecture. Knowledge of at least one of the following:  Oracle WebLogic Server, IBM WebSphere Application Server, JBoss Application Server Experience with one or more SAS analytical or business solutions.     Additional Information   To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.   SAS is an Equal Opportunity/Affirmative Action Employer  M/F/D/V.   The level of this position will be determined based on the applicant's education, skills and experience.   Resumes may be considered in the order they are received.   SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. Job  Technical Support Primary Location US-NC-Cary Organization  SAS Institute Inc. Job Posting  Oct 23, 2013, 11:30:09 PM Unposting Date  Nov 23, 2013, 6:59:00 AM * Classification Full-time