Company
State Street Bank & Trust CompanyLocation
USA-MA-BostonRemuneration
Not SpecifiedPosition Type
PermanentEmployment type
Full timeUpdated
23-Oct-2013eFC Ref no
1297482
Our Company State Street Corporation
(NYSE: STT) is the world's leading provider of financial services to
institutional investors including investment servicing, investment
management and investment research and trading. With $26.03 trillion in
assets under custody and administration and $2.24 trillion in assets
under management as
Our Company
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $26.03 trillion in assets under custody and administration and $2.24 trillion in assets under management as of September 30, 2013, State Street operates globally in more than 100 geographic markets and employs 29,230 worldwide. For more information, visit State Street's website at www.statestreet.com.
Promoting a culture of excellence
With more than 29,230 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility -- to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.
We're a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us -- people like you.
State Street supports flexible work arrangements where determined feasible, consistent with business and operational needs. Subject to an individualized assessment of these considerations, roles may be identified as potentially suited for a flexible work arrangement. Requests for a flexible work arrangement can be made upon hire. All employees at State Street have the ability to request flexible work arrangements, with the final decision based solely on business discretion and subject to management approval. More information is available here.
We encourage you to explore the possibilities that a career at State Street can offer you.
State Street is an Affirmative Action/Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, national origin, ancestry, ethnicity, age, disability, sexual orientation, gender, gender identity, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status or other characteristics protected by applicable law.
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $26.03 trillion in assets under custody and administration and $2.24 trillion in assets under management as of September 30, 2013, State Street operates globally in more than 100 geographic markets and employs 29,230 worldwide. For more information, visit State Street's website at www.statestreet.com.
Promoting a culture of excellence
With more than 29,230 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility -- to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.
We're a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us -- people like you.
State Street supports flexible work arrangements where determined feasible, consistent with business and operational needs. Subject to an individualized assessment of these considerations, roles may be identified as potentially suited for a flexible work arrangement. Requests for a flexible work arrangement can be made upon hire. All employees at State Street have the ability to request flexible work arrangements, with the final decision based solely on business discretion and subject to management approval. More information is available here.
We encourage you to explore the possibilities that a career at State Street can offer you.
State Street is an Affirmative Action/Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, national origin, ancestry, ethnicity, age, disability, sexual orientation, gender, gender identity, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status or other characteristics protected by applicable law.
- Responsible for the day to day management of a functional team(s) within Client Support Services.
- Responsible for performing assigned, complex daily operations and processes.
- Act as primary contact and escalation point for operational issues
- Receive and resolve inquiries from client, Client Management, COEs, BU Shared Services and BU Client Service and ensure timely resolution.
- Manage and escalate issues related to BU SS and CoEs
- Maintain and monitor open items, issues, logs, project lists...
- Manage daily service delivery through Client Support Specialists
- Address custom client requests, manage production activities of Client Support Specialists 1, 2 and Senior Specialists.
- Coordinate the implementation of new funds, systems and processes. Assist with client conversions and other client projects.
- Identify and implement consistent operational best practices.
- Work closely with BU Client Service as needed.
- Manage report card data collection and production.
- Assist with compliance/fiduciary reviews and audits.
- Train client on using SS interfaces (i.e. myss.com, eHorizon, Cash Flow Module, Cash Manager)
- Train, develop and motivate new staff. Complete performance appraisals.
- Provide technical expertise to resolve daily problems.
- Serve on committees. Help define and implement new company initiatives.
- Perform annual risk assessments for customer accounts and alert VP of any changes that may increase State Street risk.
- Other duties as assigned.
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