Account Manager

• Company

  Moodys

• Location

  USA-NY-New York City

• Remuneration

  Competitive

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  24-Oct-2013

• eFC Ref no

  1284038

Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com

Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com The position is part of the Client Retention Team within the Global Sales and Customer Service Group.  The team is responsible for managing and growing overall client relationships.  The Account Manager has responsibility for a set of clients and is charged with driving client satisfaction and renewing contracts.  Client engagement is a proven key factor of client satisfaction.  Successful Account Managers implement a structured account plan for each client which includes pro-active client outreach.  The Account Manager is also responsible for generating new leads and working with new business specialists to close sales. - Grow relationships covering a defined territory and base of business - Convey the Moody's Analytics value proposition, and deliver on sales targets for recurring revenue - Maintain high level of product knowledge including key research, product features and benefits and other elements of Moody's Analytics services - Gain and maintain familiarity with client organization and processes to help direct them towards the appropriate Moody's product set - Play a critical role in the contract renewal process and client retention strategy - Provide forecast and pipeline information to management - Generate new business leads where appropriate including cross-selling opportunities - Provide proactive customer service, by working closely across teams to ensure client issues and needs are communicated and resolved effectively - Contact clients to promote and secure their attendance at analyst meetings, roundtables, briefings, teleconferences and other events. - Promoting awareness regarding publications and new research to the client base - Moderate travel will be required. - Bachelor's degree required - Specialization not necessary but finance background helpful - Minimum of 2-3 years in sales, relationship management or other related client-facing position, preferably within the financial services sector - Additional Languages (for Europe only, not for New York) - Must be degree educated (or equivalent) preferably with a Finance or Economics discipline. - Experience in account management, client services or sales support would be preferred. - Knowledge of financial services and/or capital markets - Strong communication skills, both oral and written.  Ability to convey important messages to clients and develop rapport over the phone. - Ability to confidently deal with conflict and difficult situations.  Must be able to manage clients' expectations. - Creative problem-solving skills and ability to diagnose issues and develop solutions. - Excellent time management/organizational skills.  Able to multi task and adhere to short deadlines. - Strong initiative/results orientation.  Must provide evidence of achieving/exceeding targets and goals. - Ability to work both independently and within a team environment, with focus and high attention to detail. Moody's Analytics division at Moody's is responsible for distributing a wide variety of credit services to a broad target audience among financial market participants. Our product offering includes: - Credit Ratings - Fixed Income Research - Quantitative Risk Products - Valuation Models - Evaluated Pricing - Credit Training - Economic Models - Economic Data - Credit Scoring Modeling Our customer base consists of banks, insurance companies, institutional investors and firms actively managing credit risk. The Customer Service Group within Moody's Analytics supports the relationship with clients by helping them get the most value from their products and services. Moody's is an equal opportunity employer.

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