Title :M obility Engineering Support Leader

Job Number	1832164
Business	GE Corporate
Business Segment	Corporate IT and Initiatives
About Us	Now is the time to join GE in building a better tomorrow, today. If you thrive on being challenged, interacting with diverse technical teams and using your expertise to imagine, innovate and explore, then GE’s new Advanced Manufacturing & Software Technology Center in Van Buren Township, Michigan, is the place for you! Here, the best and brightest technical and research experts will come together and use cutting-edge technologies to solve some of the world’s toughest problems. Realize your potential today. Join us at this world-class facility where you’ll find endless learning opportunities, a culture committed to driving innovation, and state-of-the-art amenities like next-generation virtual meeting technology, collaborative workspaces, a fitness center and more. With positions available in so many areas, there’s sure to be an opportunity for you to put your imagination to work! To stay connected with news and hot jobs from GE AMSTC, Aviation, Energy and Transportation, follow us on twitter: @geconnections
Career Level	Experienced
Function	Information Technology
Function Segment	Computing Operations
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Michigan
City	Van Buren Township
Postal Code	48111-5711
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. The Mobility Engineering Leader will be responsible for running mobile technologies including AirWatch MDM, BlackBerry Enterprise Server, Good for Enterprise, Exchange Activesync, Internet Security & Acceleration, System Center 2007/2012, and Zenprise. This is a critical role that will focus on problem resolution, operational service metric improvements, and capacity planning to ensure requirements are met for regional/technology introductions related to the SAND and User Experience initiatives.
Essential Responsibilities	Act as the Level 4 engineer in operations escalation chain, responsible for troubleshooting all technical incidents beyond the expertise of L2/L3 teams. Manage mobility vendor relationships on long-term problem resolution code fixes Lead India-based GDC mobility support team to deliver world-class break-fix operations and customer support. Responsible for driving team performance to meet ISS service level goals Provide on-call availability to lead the troubleshooting for all Priority-1 and high visibility business impacting outages Provide project support to complete Transition to Operations on new initiatives; ensure no impact to end-to-end service; includes pilot break-fix and feedback reporting for new mobility technologies Act as face to customer to provide expert-level support for all issues affecting GE executives and officers Proactively identify improvement opportunities to achieve a 15% reduction in year-over-year average BTTR metrics Act as change facilitator for change requests affecting Mobility infrastructure and services. Drive quality through change validation to ensure first-time-right Lead design and implementation of service requests from GE Business customers Complete quarterly demand and capacity planning reports covering all infrastructure elements Participate in the planning and execution of annual Business Continuity and DR testing Manage system documentation life cycle to ensure best practices are implemented and drive support improvements at L1/L2/L3 Identify and influence simplification, drive compliance and stabilization; including, management of production status updates, enablement of customer requirements, assessment of current business infrastructure, and guidance on experience improvement Leadership in execution of solutions that achieve business requirements while in accordance with the overall ISS strategy
Qualifications/Requirements	Basic Qualifications: Bachelor's Degree in Computer Science, Information Systems, or other technical discipline Minimum 5 years technical hands-on experience supporting or delivering mobility services in a large, outsourced environment Minimum 2 years of experience work with Exchange Activesync, and BlackBerry with hands on experience configuration and deployment
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Knowledgeable of AirWatch and Good Technologies products with hands on configuration and deployment experience Availability during off-hours to respond to and lead resolution of urgent, service-affecting issues Ability to work with global teams, act independently and as part of a team High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment Working knowledge in the following subject areas -Exchange 2010, System Center 2007 / 2012, High Availability Architectures, Microsoft Internet Security & Acceleration or Threat Management Gateway products, General networking concepts and technologies, including but not limited to F5 Load Balancers, Firewalls, IPS, and Packet captures, BlackBerry 10 Ability to manage technical issues in complex, difficult or stressful situations Strong analytical problem solving and interpersonal skills Excellent communication skills across all levels of the organization Six Sigma Black Belt certification ITIL trained / certified Vendor Management and negotiation
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.