Title : Customer Support Rep

Job details

• Job Number: 29186230
• Austin, Texas, United States
• Posted: Aug. 30, 2013
• Weekly Hours: 40.00

Job Summary

The Customer Support Account Representative position has a wide range of responsibilities focused on delivering excellent account management support for all areas of Operations.

Key Qualifications

• Min of 4-5 years
• ~ Excellent written and oral communication skills
• ~ Ability to multi-task
• ~ Ability to follow through on task until completed
• ~ Proven problem solving skills
• ~ Proven cross-functional leadership and teamwork
• ~ Strong work ethic with a high degree of flexibility
• ~ Process and procedure
• ~ Ability to work effectively independently or as a member of a team
• ~ Solid customer service skills in a fast paced technology oriented environment

Description

The position entails Collaboration, Planning and Replenishment, in a weekly process with key Channel Partners. On a day-to-day basis the role requires collaboration with internal groups, Supply planning, Logistics & Sales in the analysis, commitment and delivery of product and communication of same to accounts. This role is the single point of contact for all monitoring, reporting and communications of operations issues and resolutions. This role will suit a candidate with strong planning and inventory background, who can demonstrate an excellent understanding of the Order Cycle & Execution Process, within a dynamic and fast moving environment. This role is the single point of contact for the account, regarding all Operations issues, from pre-Purchase Order activities, supply commitment, Target WOS attainment, to Proof of delivery (POD) ~ Act as first point of escalation for both internal groups and partners/customers ~ Answering customer enquiries via both phone and email ~ Managing the end-to-end order fulfillment process ~ Undertaking proactive communication to partners/customers on Apple order status and products ~ Remain knowledgable of partner/customer performance requirements, product line and service offerings ~ Act as the single point of contact for communicating operational issues and solutions ~ Achieve specific performance goals, both team & individual. ~ May represent Apple externally at customer forums such as, APR forums, may drive process improvement and fulfillment strategy improvements as needed

Education

Bachelors Degree 

see   https://jobs.apple.com/us/search?#&t=0&sb=req_open_dt&so=1&lo=0*USA&pN=1&openJobId=29186230