Title : Account Resolution Specialist

Job Number	1822486
Business	GE Capital
Business Segment	Capital - Americas
About Us	GE Capital Bank is excited to be building a new on-line platform that will provide a full suite of savings products and services directly to U.S. consumers. Through this platform, we’ll be able to offer more competitive rates and lower fees to our customers, while providing multiple ways for them to access their funds - mobile apps, telephone, web and of course ATMs. As part of GE Capital, Americas’, a leading financial products and services company in North America, we’re able to leverage the deep domain expertise and innovation within the company to provide superior customer offerings and solutions. Staff supporting our on-line platform will be across the United States with concentrations in Salt Lake City, UT; Chicago, IL and Norwalk, CT. We also have two major call centers focused on customer support and interaction located on both the East and West coasts. We’re seeking top notch players to help us build and support our on-line platform and be part of a winning team steeped in talent and experience. If you are interested in using your expertise to create something new and exciting, as part of one of the World’s Most Admired Companies, then we can’t wait to meet you.   Imagination at work… GE is an Equal Opportunity Employer. GE offers a competitive salary, outstanding benefits & the professional advantages of an environment that supports your development & recognizes your achievements. GE offers an inclusive environment where employees have the opportunity to succeed and diversity is embraced as a competitive advantage in the marketplace. The passion that our people bring to their work extends to their private worlds, and GE encourages a healthy balance between the two. GE values education and is dedicated to providing the tools and training for your professional development.
Career Level	Experienced
Function	Financial Services Operations
Function Segment	Account Services
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Iowa
City	Cedar Rapids
Postal Code	52404-8247
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. In your role as Account Resolution Specialist you will be responsible for providing broad business support for servicing GE Capital Bank clients and maintaining positive relationships. You will perform account research, resolve inquiries, develop methods to improve service, and serve as a resource to educate clients on all aspects of program offerings.
Essential Responsibilities	Answer questions, resolve problems and promptly address customer issues to assure proper maintenance of customer accounts. Perform account research and adjustments for written and queued inquiries regarding on-line retail deposits (including but not limited to CDs, saving accounts, IRAs etc.). May make outbound calls to account holders to obtain necessary information and to resolve inquiries. Work across all layers of the business and client contacts to ensure mutual resolution of account holder’s inquiries. Identify gaps or opportunities in processes and streamline procedures to improve efficiencies, reduce defects, enhance the customer experience and drive first inquiry resolution. Assist in training new team members in accordance with standard operating procedures.
Qualifications/Requirements	Basic Requirements: High School Diploma or GED. Minimum of 2 years of customer service experience. Proficient use of Microsoft Office Suite to include Excel, Access and PowerPoint. Eligibility Requirements: In order to be considered for this role, you must submit your application through COS (internal applicants) or www.gecareers.com (external job seekers). In order to be considered for this role, legal authorization to work in the United States is required. (GE will not sponsor individuals for employment visas, now or in future, for this job opening). In order to be considered for this role, you must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check. In order to be considered for this role, you must be willing to work out of an office in Cedar Rapids, IA. In order to be considered for this role, you must be willing and able to work weekend and holiday rotational schedules. In order to be considered for this role, you must be willing and able to work occasional overtime.
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Associates or Bachelor’s Degree in Finance, Accounting or Business. Previous experience in a financial services/banking. Previous experience in customer service or operations roles. Creative problem-solving and decision making skills. Strong verbal and written communication skills. (Spanish communication skills a plus) Professional phone mannerisms with effective customer service relationship skills. Strong analytical, negotiation, creative problem solving and decision making skills. Excellent PC skills including navigating multiple applications/systems. Demonstrated ability to manage responsibilities, prioritize tasks and meet deadlines. Ability to manage multiple tasks simultaneously. Ability to handle confidential and often sensitive information. Ability to comply with compliance rules and other federal/state regulations. Strong team player – demonstrated professionalism, commitment, initiative, vision and flexibility Strong change and detail orientation. Flexible (with assignment responsibilities and processes). Self-directed and highly motivated.
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.