SENIOR SOLUTIONS MANAGER

The Solutions Manager role within ESIT functions as a client liaison for the IT services utilized by the product engineering community at Microsoft. Through the building of trust, shared commitments, and by demonstrating a passion for the business, the solutions manager enables their client’s business to function more efficiently. Partnering closely to understand the client/business objectives and collaborating to provide options to enable the business goals are key activities, along with proactively seeking opportunities to connect the company by aligning IT/ESIT’s services strategies with the client’s needs. The solutions manager identifies ways to improve the client experience across IT, collaborate with partners, and provides insight to influence the direction of ESIT services. Becoming a trusted advisor to the clients, ESIT, and partners provides excellent opportunities for growth. This role keeps ESIT educated on the fiscal year plans and big bets of the assigned clients. Influences all levels of management through professional, positive, and customer focused approaches to problem solve and deliver results. ROLE RESPONSIBILITIES: PARTNER ENGAGEMENT - The Solutions manager role is responsible for end-to-end relationship management between various IT service management teams. This role works closely with IT service partners who provide shared services to the product engineering teams at Microsoft. It is the responsibility of the Solutions manager to understand both the business needs of the product engineering teams at Microsoft, as well as have a broad knowledge of the services across IT that those engineering teams consume. Developing shared commitments between IT service teams and product engineering groups at Microsoft. Ensure the business needs of the product engineering community are being met by the various shared services offered by PAIX, ISRM, NIS and SDO. Facilitate discussions and regular cadence forums to promote alignment. BUSINESS EVANGELIST - The Service manager will demonstrate conversational level technical expertise in the operations of shared IT services at Microsoft. Exploring new opportunities for service improvement as well as opportunities for product engineers to become more efficient and effective by utilizing the existing services offered by IT. TECHNICAL PROFICIENCY - Expected to maintain & expand working knowledge of current MS core OS server products, MS SQL Server, SharePoint, Hyper-V and other products and tools as appropriate. Ensure working knowledge of product engineer methodology at Microsoft and communicate technical knowledge & recommendations professionally and with confidence to clients. QUALIFICATIONS - Ideal candidate will have a four year degree (Business Management, or Computer Science/Engineering. degree preferred) & 5+ years of demonstrated relationship management, corporate software engineering, information systems or an equivalent combination of education & experience. Must have demonstrated knowledge of IT concepts & competence in 2 of the following areas: MS server operating systems, storage/backup management, networking architecture, source control, program management, network security, development, cloud services, test and/or database architecture. Must possess excellent organizational, communication, project management, negotiation & problem solving skills. Proven understanding and knowledge of site services/data center business needs. Previous client facing experience preferred. PSIT	Job ID 846254 Location United States, WA, Redmond Job Category Technical Service and IT Division IT