What
do you envision for your future? At GE Healthcare, we strive to see
life more clearly. Our "healthymagination" vision for the future invites
the world to join us on our journey as we continuously develop
innovations focused on reducing healthcare costs, increasing access and
improving quality and efficiency around the world.
We are an $18 billion unit of General Electric Company (NYSE: GE),
employing more than 52,000 people worldwide and serving healthcare
professionals in more than 100 countries. We believe in our strategy -
and we'd like you to be a part of it. As a global leader, GE can bring
together the best in science, technology, business and people to help
solve one of the world's toughest challenges and shape a new age of
healthcare.
Something remarkable happens when you bring together people who are committed to making a difference - they do!
At work for a healthier world.
Entry-Level
Services
Field Services
United States
Oregon
Portland
Yes
GE
is an equal opportunity employer, offering a great work environment,
challenging career opportunities, professional training and competitive
compensation.
The Field Service Engineer will be responsible
for meeting the daily service repair needs of the customer’s equipment
and driving customer satisfaction through Service Excellence.
Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
Completing Preventative Maintenance and Functional Management Inspections.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such
as maintaining customer service logs and internal service records in a
timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
Utilizing the escalation process to resolve customer
service delivery issues and conducting root cause analysis that will
lead to effective problem solving.
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
May include training of clinical staff on designated equipment.
Bachelor’s degree, Electrical Engineering, Electrical Engineering
Technology, equivalent military education or Associates Degree with 2
years experience servicing electronic equipment, or a High School
Diploma/GED and 12 or more years experience servicing electronic
equipment.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.
GE
will only employ those who are legally authorized to work in the United
States for this opening. Any offer of employment is conditioned upon
the successful completion of a background investigation and drug screen.
Excellent analytical and communication skills with the ability to
communicate complex technical issues in an easy to understand manner
Six Sigma trained/certified
Change agent and process oriented.
Leading & Relating to Others: Establishes good
relationships with customers and staff. Builds wide and effective
networks of contacts inside and outside the organization. Relates well
to people at all levels. Manages conflict.
Shares Expertise: Applies specialist and detailed
technical expertise. Develops job knowledge and expertise through
continual professional development. Shares expertise and knowledge with
others. Uses technology to achieve work objectives. Demonstrates an
understanding of different organizational departments and functions.
Organizing & Executing: Focuses on customer
needs and satisfaction. Sets high standards for quality and quantity.
Monitors and maintains quality and productivity. Works in a systematic,
methodical and orderly way. Consistently achieves project goals. Takes
responsibility for actions, projects and people. Takes initiative,
acts with confidence and works under own direction. Initiates and
generates activity.
Communicating: Speaks clearly and fluently.
Expresses opinions, information and key points of an argument clearly.
Makes presentations and undertakes public speaking with skill and
confidence. Responds quickly to the needs of an audience and to their
reactions and feedback. Projects credibility.
Coping with Pressure: Works productively in a
pressurized environment. Keeps emotions under control during difficult
situations. Balances the demands of a work life and a personal life.
Maintains a positive outlook at work. Handles criticism well and learns
from it.
Supporting & Cooperating: Demonstrates an
interest in and understanding of others. Adapts to the team and builds
team spirit. Listens, consults others and communicates proactively.
Supports and cares for others. Upholds ethics and values. Appropriately
follows instructions from others without unnecessarily challenging
authority. Follows procedures and policies. Compiles with legal
obligations and safety requirements of the role.
Embracing Change & Demonstrating Enthusiasm: Adapts
to changing circumstances. Accepts new ideas and change initiatives.
Adapts interpersonal style to suit different people or situations.
Works hard and puts in longer hours when it is necessary. Identifies
development strategies needed to achieve career goals and meet new or
changing demands of the job.
Commercial Thinking: Keeps up to date with
competitor information and market trends. Identifies business
opportunities for the organization. Demonstrates financial awareness.
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