South San Francisco, California
Who We Are
At the Roche Group, about 80,000 people across 150 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 30 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. The headquarters for Roche pharmaceutical operations in the United States, Genentech has multiple therapies on the market for cancer and other serious illnesses. Please take this opportunity to learn about Genentech, where we believe that our employees are our most important asset and are dedicated to remaining a great place to work.The Position
Associate LMS Administrators support Genentech Commercial Operations through coordination and administration of the Learning Management System (LMS) as this relates to Commercial Operations employee learning and learning-related activities. Given the nature of this role, Associate LMS Administrators work closely with a host of internal and external customers, partners, and stakeholders, including other LMS administrators and Genentech's Corporate Office of Information Technology (gCOI). In addition to LMS coordination and administration, Associate LMS Administrators are expected to complete administrative duties, project development, testing, implementation and trouble-shooting for other Learning Technology applications, and provide back-up for other Commercial Operations LMS administrators, as needed and appropriate. Associate LMS Administrators may be assigned specific areas of responsibility such as direct user/learner support.Example Duties and Responsibilities:
- Responsible for the ongoing coordination and administration of the LMS in support of Commercial Operations:
- Creates all components and qualifications in LMS in accordance with department procedures
- Responsible for filing and maintaining training documentation for all Commercial Operations employees for easy retrieval
- Manages the assignment of qualifications to Commercial Operations new hires. Enrolls learners and records learning events with the highest levels of accuracy. Assigns and removes components and qualifications from individual learning plans
- Monitors completion of qualifications and/or components. Collects training records, reviews records and assessments for completion and accuracy
- Communicates assignments and completion information to Commercial Operations learners and their managers
- Sets-up assessments in the LMS
- Produces regular and ad hoc training reporting. Generates LMS and related reports. Formats reports in appropriate format for learner/manager distribution and use
- Provides outstanding customer service to internal customers, partners and other stakeholders. Responds to general and/or ad hoc inquiries or other requests. Provides guidance to others on the LMS and for LMS assignments, according to established procedures and guidelines
- Assesses, researches and resolves LMS problems independently or with limited guidance. Escalates LMS questions as needed to system owner for further review and resolution
- Conducts and coordinates training surveys and survey summary reporting
- Participates in other projects, as assigned. May include administration, project development, testing, implementation, maintenance and trouble-shooting for other Learning Technologies & Design applications
- Provides back-up for other Commercial Operations LMS administrators, as and when requested, needed or otherwise appropriate
- Complies with all laws, regulations and policies that govern the conduct of Genentech activities
Who You Are
Qualifications and Experience: unless stated as "preferred" or "a plus," all other criteria is required- Bachelors Degree (technology, education, business, project management or related disciplines preferred)
- 2 or more years' general work experience. Previous experience in learning technologies, training & development, or related project management gained within the pharmaceutical, biotechnology or related industry is a plus
- Previous technical experience, such as eLearning, web-based content development, database management, or content management is preferred
- Must possess a general understanding of technology and demonstrate the ability to trouble-shoot problems and conduct efficient and effective follow-through with end users
- Outstanding skills and proficiencies with various Microsoft Office applications, e.g. Word and Excel
- LMS (learning management systems) and reporting experience is preferred
- Experience with standard project life-cycle management is a plus
- Proven track record of meeting or exceeding objectives and goals
- Business travel, by air or car, is required for regular internal and external business meetings
The next step is yours. To apply today, click on the "Apply online" button below.
Genentech is an Equal Opportunity Employer.
0 comments:
Post a Comment