Production Support Manager I Job

• Company

  BNY Mellon

• Location

  USA-TN-Nashville

• Remuneration

  Competitive

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  21-Oct-2013

• eFC Ref no

  1282552

See Job Description

Production Support Manager I (Job Number: 1307826)

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries and more than 100 markets. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. Additional information is available at www.bnymellon.com .

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

Description

Job holder leads a team of associates responsible for maintaining, monitoring and manipulating daily batch schedules per clients requests such as but not limited to, setting up adhoc reruns, special schedule submissions and JCL overrides for overnight batch requirements across multiple production LPARs. Job holder must have work experience managing in a Production Delivery Services capacity. S/he must demonstrate the ability to provide technical and administrative leadership.

Job holder must have a comprehensive understanding of TSO/ISPF, MVS JCL and utilities. This position requires managing a team of associates responsible for critical path monitoring and reporting delays in a timely fashion, taking ownership until the delay is resolved. Ability to analyze complex requests and schedules and to provide guidance to the team is a must.

Qualifications

• Minimum 4 years relevant experience required and must have extensive experience with the full spectrum of system and console operations and expertise in master and peripheral console operation.
• Must be knowledgeable in advanced diagnosing and correcting schedule problems.
• Thorough knowledge of company's IT infrastructure and daily operations, interdependencies and understand the impact of planned changes to the environment.
• Must have in-depth experience with reviewing proposed changes, assessing potential consequences and effectively managing wide-impact changes to the production environment.
• Prior experience with developing and documenting change management standards and procedures required.
• Able to engage advanced or vendor-specific diagnostic techniques for complex problems in multi-vendor environments.
• Ensure issues that are escalated to upper management.
• Knowledge of the following tools and processes is required: CA7, CA11, Cybermation CA-ESP, JCL, Endevor, JES/SDSF, SAR, Windows XP, NDM, FTP, TCP/IP, Remedy, Lotus Notes, Microsoft Outlook and ITIL Best Practices.

Job holder must have strong communication skills, written and oral, sound judgment and time management skills, and the ability to work effectively with clients (users). Ensure all business/end users are running according to service level agreement. Bachelor degree in Computer Science or 4 years of equivalent work experience in a technical environment.

Primary Location: Nashville, TN, US
Internal Jobcode: 04666
Job: Operations
Organization: Global Info Tech Division-HR06005