IT Desktop Support Specialist Job

• Company

  BNY Mellon

• Location

  USA-TX-Dallas

• Remuneration

  Competitive

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  21-Oct-2013

• eFC Ref no

  1282475

See Job Description

IT Desktop Support Specialist (Job Number: 1311435)

Description

Regional Services has about 500 users and or devices at multiple sites in the Dallas/Irving area needing a Desktop Support Specialist. Successful candidate will have 4 - 5 years technical experience as outlined below and 1 - 2 years project experience.

Qualifications

Provide Tier 2 support for desktop and laptop hardware, Windows XP and 7 and software issues. Troubleshooting, escalating or resolving issues (in person or remotely) in a timely and accurate fashion meeting or exceeding established resolution SLAs.

Image and configure computers, install software and applications, including operating system services, productivity tools (including Microsoft Office) and proprietary software. Deliver and or relocate workstations.

Understanding of basic networking and active directory

Ability to comprehend, implement and adhere to SOPs and Risk Management policies in a Financial Services environment.

Assist other groups as the hands on liaison for Server and Infrastructure equipment changes.

Assist with Large building restacks and or site to site relocations

Primary Location: Dallas, TX, US
Internal Jobcode: 05092
Job: Information Technology
Organization: Global Ops & Tech Mgmt Div-HR08865

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