Job details
- Job Number: 29539316
- Austin, Texas, United States
- Posted: Sep. 10, 2013
- Weekly Hours: 40.00
Job Summary
This
position is responsible for providing customer service support and
related activities for Apple’s Reseller customers. You must be able to
communicate information accurately and provide daily management of
post-sales issues and activities for assigned accounts. This position
interacts directly with customers and works cross-functionally with
Customer Support Account Managers, Apple Accounts Receivable, Logistics,
the warehouse staff, and other internal departments, to ensure customer
satisfaction throughout the order fulfillment and sales support cycle
Key Qualifications
- Fluency in Spanish and English
- Strong analytical capabilities
- Strong ability to multitask
- Ability to display good judgment
- Excellent written and oral communication skills
- Ability to work cross-functionally in a dynamic environment
- Ability to follow through on task until completed
- High level of personal and professional integrity
- Strong work ethic with a high degree of flexibility
Description
This
position is responsible for all order management transactions, which
include: order entry, RMA processing, Sales Exception creation,
monitoring order cycle time, and managing the end-to-end order
fulfillment process.
Support of these accounts includes, but is not limited to: data entry,
order status, problem order resolution, billing inquiries and
resolution, returns and exchanges, shipment tracking, backlog
management, and problem solving.
Works on assignments that are moderately difficult, requiring judgment
in resolving issues or in making recommendations.
Education
Bachelors degree is desired
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