Posted Position Title - Collections Specialist

Job Number	1794456
Business	GE Capital
Business Segment	Capital - EMEA
About Us	Working Capital Solutions (WCS) leverages the financial solutions and industry expertise of GE Capital to offer Accounts Receivable management on a global basis to GE and its affiliates. We offer a full range of Accounts Receivable management capabilities, including financing and servicing solutions through our world class people, processes and technologies With over $55B receivables purchased annually and $10B of serviced assets at year end 2012, WCS provides credit and collections services through five Centers of Excellence and over 12 locations globally. WCS is part of GE Capital EMEA – one of Europe’s largest commercial and consumer lenders with more than five million customers and operations in 19 countries. WCS is committed to global diversity by employing the brightest minds in the world to help us create limitless ideas and solve tough challenges. We provide employees with opportunities to reach their growth potential and contribute to the progress of the communities we serve. Our achievements reflect a culture of meritocracy where every employee can be a leader. We believe that when one person grows and improves, we can all grow and improve — and together, we all rise.
Career Level	Experienced
Function	Collections
Function Segment	Collections - Multi Stage
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Florida
City	Jacksonville
Postal Code	32258-7402
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. In your role as Collections Specialist you will be responsible for Collections activities related to a GE business portfolio. You will manage collection and account resolution with customers of delinquent accounts, and provide customer service, develop payment arrangements, and assist in resolving customer complaints and problem accounts.
Essential Responsibilities	• Review aging reports and initiate calls to customers with past-due balances to arrange for payment. • Initiate collection calls to major account customers, research and resolve past due/billing issues on complex accounts that have resulted in delinquent payment. • Resolve customer complaints and research account discrepancies; analyze receivables data for customers. • Forecast cash collections, evaluating and escalating issues to appropriate internal and external contacts. • Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information. • Maintain call logs and expected payment dates. • Evaluate if credit or debits need to be issued and rationalize payment plans with customers. • Daily interaction with outside customers, including follow-up with customers when expected payment has not been received.
Qualifications/Requirements	Basic Requirements: • Minimum 1 year of collections or customer service experience. • Experience with Microsoft Suite to include Word, Excel, PowerPoint and Outlook. • Bilingual - Spanish/English - verbal & written Eligibility Requirements: • Must submit your application for employment through COS (internal candidates) or www.gecareers.com (external candidates) to be considered for this job opening. • Must be willing to comply with pre-employment screening, including but not limited to, drug testing, reference verification and background check. • Must be willing to travel 5% of the time. • Must be willing to work out of an office in Jacksonville, FL. For U.S. employment opportunities, GE hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. GE will require proof of work authorization.
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	• Bachelor’s Degree • Accounts receivable knowledge. • Understanding of contract documents and terms of obligations. • Accounting Background • Commercial Collections experience • Skip Tracing Experience • Experience using Dun & Bradstreet Reports • Proficient in Microsoft Suite to include Word, Excel, PowerPoint and Outlook. • Strong verbal and written communication skills. • Excellent interpersonal and teamwork skills. • Strong problem solving, conflict resolution and negotiation skills. • Strong customer service orientation. • Ability to Multi-task. • Ability to work under pressure. • Ability to be pro-active and to think “out of the box”. • Maturity and a strong sense of integrity. • Self-motivated and resourceful. • Strong cultural awareness.
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT