Job details
- Job Number: 25608996
- Santa Clara Valley, California, United States
- Posted: 26-Aug-2013
- Weekly Hours: 40.00
Job Summary
Apple’s
Customer Database Marketing team are the customer data stewards across
Apple. We manage data quality, drive business rules to define customer
identity, and organize the customer and transactional data to deliver
insights and relevance to our Apple partners. We provide a holistic
view of Apple customers, their purchases and engagement to inform
Product Marketing, customer experience and deliver effective
communications.
The Customer Database Solutions Architect is responsible for gathering,
assessing and documenting Apple-wide requirements to support a
consistent view of customers, the products they own, their support
history, and their engagement with Apple. You will own the roadmap for
defining and delivering this data to Apple customer-facing teams. You
will work with cross-functional teams, including business and IS&T
teams, to define the approach, priorities and funding requirements to
deliver a shared customer-product-services infrastructure that be
leveraged by various Apple organizations, including Retail, Apple Online
Store, AppleCare and their related IS&T teams. The goal is to
utilize customer data to deliver a world-class customer experience.
Key Qualifications
- Stellar project management experience in a large, cross-functional environment
- Experience with data-driven customer activities, such as customer support, retail or customer database
- Familiarity with big data analytics, database marketing concepts and Teradata is a plus
- Proven ability to manage a project schedule in a dynamic environment where business needs appear to be in conflict and priorities must be established and agreed to by cross-functional teams
- Clear and concise communication skills. Ability to forge trusting relationships and to work globally as a member of an integrated team.
- Curious and passionate problem solver with strong focus on the customer impact and experience
- Able to develop and present requirements based on cross-functional input and analysis to business stakeholders
- Outstanding written, verbal, and presentation skills
- Able to work effectively within a fast changing environment, tight deadlines, priority changes and multiple constituencies
Description
Primary
contact between business stakeholders and IS&T teams
Identify, collect, prioritize and document complex business requirements
to deliver a composite view of our customers via a shared services
infrastructure
Gather and analyze data to provide insights, support business
requirements and define project metrics
Identify gaps and/or anomalies in project data to recommend solutions
that deliver high quality data
Manage development roadmap for phased releases that include additional
data and delivery applications
Collaborate with IS&T to deliver design, architecture and level of
effort assessments
Prepare presentations to communicate requirements and project status and
to secure business and IS&T approvals
Manage project activities by coordinating directly with cross-functional
business and IS&T groups to identify and deliver innovative
solutions for conflicting business needs.
Prepare funding documents as part of Apple’s fiscal year capital
planning process
Education
An undergraduate degree, plus
7-10 years work experience in a customer database, project management or
marketing analytics environment
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