Posted Position Title - Customer Service Representative

Job Number	1819133
Business	GE Capital
Business Segment	Capital - Retail Finance
About Us	**ALL CANDIDATES MUST APPLY AT GECALLCENTERCAREERS.COM** Note to Internal Employees - Referral bonus has been increased by 50%. GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit programs to national and regional retailers in the U.S., as well as private label credit card programs, promotional and installment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries. At GE Capital Retail Finance, we are committed to being an employer of choice, offering competitive rewards, compensation and benefits. When you join our team, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges. GE provides tools to enable you to build your development and chart your own career path. As a member of the GE Capital Retail Finance team, you'll join over 8,000 colleagues who are passionate about their work! The United States has regulations that govern the hiring of current or former U.S. Government employees. If you currently work for (or have in the past) the U.S. Government (in any capacity), you may have certain responsibilities under these regulations and certain restrictions may apply to your potential employment with GE. Therefore, if GE regarding a position of employment contacts you, and you have worked for the U.S. Government at any time, please immediately inform the GE representative of this fact. For U.S. employment opportunities, GE hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. GE will require proof of work authorization. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Career Level	Experienced
Function	Financial Services Operations
Function Segment	Customer Service
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	South Dakota
City	Rapid City
Postal Code	57703-4762
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
Essential Responsibilities	Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s). Resolve credit inquiries on new accounts and authorize sales on existing accounts. Make use of problem solving/decision making skills to achieve the highest level of customer account life cycle satisfaction. Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing. Maintain and improve customer/client relations. Consistently improve overall activation and retention of cardholders. Utilize telephone, PC, photocopier, fax machine and calculator. Continuous maintenance of customer profile via PC, as a result of written or verbal requests from customers. Relationship Building - Effective interpersonal skills, demonstrated affinity for building and maintaining rapport with client and customers Basic Math Skills - Arithmetic computation. Performs other duties as assigned.
Qualifications/Requirements	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT Basic Math Skills - Arithmetic computation 6+ months of customer service experience of any kind or equivalent military experienceELIGIBILITY REQUIREMENTS: -All applications for employment must be submitted through either www.gecareers.com or the Career Opportunity System (COS) to be considered -You must be 18 years or older -You must have a high school diploma or equivalent -You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process -If currently a GE employee, you must have been in your current position for at least 6 months, have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement)
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Effective interpersonal skills for building and maintaining rapport with customers Ability to perform in a fast-paced, stressful environment and adapt to change Demonstrated ability to handle confidential information Excellent verbal and written communication and negotiation skills Demonstrated problem solving, decision-making and time management skills Strong numeric aptitude, problem solving and analytical skills Detail oriented and organized
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.